Head of Solution Delivery and Service - Service Management Job at Standard Chartered Bank Plc

[Guest]

Job Title: Head of Solution Delivery and Service – Service Management – West Africa

Job ID: 347646

Location: Nigeria

Organisation: Standard Chartered Bank Plc

Sector: Banking and Finance

Job Description:

1. Drive the TB agenda and align resource in accordance with the TB agenda

2. Assist the TB Head in chairing the CEF meetings for the countries within the cluster on behalf of TB.

3. Participate in Client Forums

4. Part of the Cluster TB Leadership team that reviews monthly PMI data for countries within the cluster.

5. Develop a strategic view of Solution Delivery and Service (SD&S) the cluster whilst aligning both the TB Regional Head's agenda with the SD&S Regional agenda.

Key Roles & Responsibilities:

1. Manage the SD&S team and resource allocation.

2. Provide support to the TB Head and supporting his/her agenda.

3. Ensure SD&S alignment with TB and Regional/Global SD&S.

4. Identifying process efficiencies and implementing them.

5. Scorecard management and On-Track discipline. Ensuring the right drivers are in place to

6. Risk awareness and champion.

7. Provide Support to RFP/RFI responses and presentations.

8. Work closely with CSG to build process efficiencies.

9. Stakeholder engagement & management.

10. Meeting with key clients to solicit additional business.

Qualifications & Skills:

• Minimum 2:2 Degree

• At least 7 years of relevant experience

• Also experienced in managing and driving a team

• Good Public Relations skills

• Good presentation skills

• Understanding of channel capabilities

• Excellent interpersonal and communication skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required

Hint: Enter the 'Job Title' as Keyword.

Head of Solution Delivery and Service - Service Management Job