Windows / Network Engineer Job at Brent Consulting Nigeria

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Job Title: Windows/Network Engineer

Job Ref No: WNE 01

Location: Lagos, Nigeria

Job Categories: IT & Internet

Organisation: Brent Consulting

JOB DESCRIPTION    – Provide support for off-the-shelf, customized or in-house developed applications within SLA time frame. – Ability to effectively and professional communicate with management, staff, and customers. – Strong ability to assess complex situations, set priorities, and implement action plans. – Participate in planning, designing, evaluation and installation of software upgrades. – Maintain/modify developed applications and corresponding documentation based on the changing user requirements. – Reporting (developing reports from existing applications based on user requirements). – Off-the-shelf application testing and drafting /Validating user and maintenance documentation for service delivery teams. – Provide support, maintenance, and troubleshooting of software in accordance with Total' polices. – Establish and maintain effective professional working relations with coworkers and clients. – Provides regular feedback on software/application performance, both in general an against specific service levels. – Ensures security standards and polices are strictly upheld. – Manages a continuous service availability improvement process through system optimization and exploitation – Check for System Speed – Determine time to install, update, upgrade software before release – Documentation of all old & new packages – Determine compatibility with the Operating system – Determine Flexibility of the new package with old one – Ensures compliance with TOTAL corporate and local IT policies procedure and architecture and application and integration of new TOTAL corporate initiatives. – Ensures Service Level Agreement (SLA) is fulfilled satisfactorily – Exceeding customer's expectation in fulfilling Service Level Agreement satisfactorily. – Fault location, troubleshooting and resolution. – Testing of round trip response times (weekly) – Documentation of faults resolution – Doing such other things as may from time to time be directed and assigned by our client. – Weekly reporting as desired by our client. – Maintain and observe Health, Safety and environment policies and procedures in the course of discharge of your duty. – Ensure the confidentiality and secrecy of all data under your care and trust in the execution of this project.

QUALIFICATION    – A bachelors' degree in Engineering/Science, with not below Second Class lower grade.  A Masters Degree with specialization in Computer Engineering/Science will be an added advantage – 5-10 Experience in a similar position with ability to motivate and provide leadership to the Engineering team – Must have a CCNA/MSCE Certification – Effectively utilize sales-related information technology applications (PowerPoint, Excel/Word/Access)

Windows / Network Engineer Job