Client Services Executive Job in Nigeria at Stanbic IBTC Bank Plc

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Job Title: Client Services Executive

Job ID: 9220

Location: Nigeria

Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)

Sector: Banking and Finance

Position Description:

•   The Client Service Executive is responsible for ensuring that the needs of clients, both existing and prospective are adequately satisfied.

•   He/she is responsible for attending to clients' request/enquiries via emails, telephone etc.

•   The Client Service Executive is responsible for educating clients on the Company's policies, products, and services. He/She acts as an interface between the client and the organization and communicates clients' feedback to the organisation.

•   The Client Service Executive is responsible for serving customers by delivering excellent service to clients thereby maintaining customer satisfaction and retention (customer loyalty).

Key Responsibilities:

The Client Service Executive has responsibilities to the following key stakeholder group;

The Clients:

• Responsible for attending to walk-in clients, and ensuring that their needs are adequately met in a professional, courteous and efficient manner.

• Providing error free and timely information, with regards to clients' enquiries via the email within 24 hours.

• Build Customers interest in the services and products offered by our company

• Responsible for ensuring that the Company's products are not mis-understood by the clients.

• Cross-selling other products of the Group.

• Ensuring that the right and relevant information is communicated to the clients at all times.

• Having an adequate knowledge and understanding of the processes and procedures of the company, and effectively communicating same to the clients should the need arise.

• Ensuring that excellent and fantastic services are delivered at all times to clients by going the extra mile to ensure customer satisfaction.

Qualifications: B.Sc or Equivalent in Social Sciences

Knowledge:

• Sound knowledge of telephone etiquette and applications

• Excellent use of Microsoft Office Application and other technology based tools

• Adept in using e-mail features, attaching files to correspondence, utilizing tracking and management features.

• Understanding of the capital market & its operations, products and services

• Understanding of Research and other financial sector reports.

Experience:

• Experience in delivering superior customer service via telephone

• Experience in managing people and situations

How to Apply:

• Visit Standard Bank Nigeria Jobs Portal.

• Scroll down and enter the "Job ID" in the field provided named "Search by Job ID"

• Click on "Search".

Client Services Executive Job in Nigeria