Teller Service Manager - Abuja Job at Standard Chartered Bank Plc

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Job Title: Ops Control & Support Officer

Job ID: 345211

Location: Abuja NUJ, Nigeria

Organisation: Standard Chartered Bank Plc

Sector: Banking and Finance

Job Description:

•  Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings

•  Ensuring that there are watertight cash controls in place at all times

Key Roles & Responsibilities:

•  Supervision of the processing of all daily cash transactions for deposits into current and fixed deposit accounts (involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.

•  Ensure the Teller's cash (local and FX) has been balanced daily, tellers registers updated, checked against screen balances and traced/agreed with the General ledger the following morning.

•  Ensure that the vault cash (local and FX) has been balanced daily and traced/agreed with the general ledger the following morning

•  Responsible for in-house ATM administration and ATM uptime

•  Also acts as a back-up pins custodian

•  Transactions held over are recorded and traced the following day

•  Cash custodians must check tellers' boxes and cash cash areas when locking tellers away each day to ensure that no cash is left out

•  Entries relating to drafts issued are traced to the General ledger from the draft counterfoil each day.

•  Bank drafts (all currencies) must be examined and forms remaining verified each day

•  Late Teller transactions are recorded and posting traced next day

•  Payments must be made in accordance with customer mandates and call back made for amounts specified amount

Attend to customers sales/financial enquiries

•  Facilitate telex transfers

•  Cheque confirmation and processing account opening references

•  General reconciliation and control activities which may typically include:

1.  Statistics

2.  Reconciliation

3.  Central control of branch cash

4.  Supervision of posting of clearing cheques/validation of transactions

5.  Reconciliation of operating accounts for daily control as well as surprise audit proofing

6.  Conducting investigators initiated by customer inquiry

7.  Cross-selling of Bank's products

Qualifications & Skills:

•  Thorough knowledge of SCB products, operational procedures

•  SCB's procedures/Related policies

•  Banking practices/Regulations

•  Good Customer relations/Customer focus

•  Goal oriented

•  Good interpersonal and communication skills

•  Excellent operational awareness and ability to discover potentially fraudulent transactions

•  Competitive awareness

•  Good knowledge of the operations of other departments

•  Good knowledge of the bank's products

•  B.Sc degree in any discpline.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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Teller Service Manager - Abuja Job