Fraud Analyst - Card Fraud Job at Stanbic IBTC Bank Plc

[Guest]

Job Title: Fraud Analyst – Card Fraud

Job ID: 9667

Locations: Nigeria

Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)

Sector: Banking and Finance

Main purpose of the job:

To analyse, detect & prevent fraud on Stanbic Debit card cardholders accounts by actioning  all  alerts triggered on the Visa Risk Manager fraud monitoring system and ensuring  that losses to the bank and/or customers is minimized.

Key responsibilities:

Daily

•Maintain a high level of professional customer service at all times.

•Attend to queries and problems referred

•Carefully analyze all cases flagged on the Fraud monitoring system (Visa Risk Manager – VRM) on Debit Cards by confirming the validity of suspicious transactions with the cardholder in order to detect and prevent fraud at an early stage. (Refer to attached work instructions to be followed daily).

•All alerts triggered on the Visa Risk Manager Fraud monitoring system must be actioned on a daily basis.

•Ensure that Fraud Run days Debit Card fraud transactions is kept to not more than 2 days.

•Follow ups on all alerts in the pending queue must be done on a daily basis to keep the alerts in the pending queue to the minimum.

•Loading a suspected fraud block on VRM in cases where suspicious transactions cannot be confirmed with the cardholder and making a clear memo note on the account to the effect for record purposes.

•In cases where the card holder confirms any suspicious transactions as genuine/valid, a clear memo note to be made on the account on VRM.

•Where fraud is confirmed by the cardholder block the card on VRM and refer the client to the branch to complete the necessary claim forms and to request a new card with new card number.

•Where fraud is confirmed by the cardholder block the card on Sparrow (Bank System) or refer to relevant department for card to be blocked and reissued.

•Where fraud is confirmed by the cardholder ensure that the card is correct flagged with the correct fraud type – (refer to attached work instructions for definitions of different fraud types).

•Status transactions accurately on VRM as Fraud (F) or Good (G).

•Status transactions accurately on VRM as Pending (P) when unable to get hold of the client to confirm the validity of the transactions and ensure that follow ups is done on a daily basis.

•Bank phone not to be abused for personal use.

•To escalate all unresolved matters to Line management for timely action.

•Escalate all new threats to Management to take appropriate action and to implement additional VRM rules to prevent the threat and associated losses.

Customer Service

•Maintain a professional customer service orientated attitude 100% of the time.

•Customer queries to be resolved/escalated 100% of the time accurately and timeously.

•Provide quality service to internal and external customers at all times.

Problem solving, planning and decision making:

1.Problem solving

•Follow standard procedures, refer to source documents and apply acquired job knowledge.

•Timeliness is an important attribute when faced with challenges.

•Diplomatic, tactful and tolerant in relaying and receiving information.

•Use of judgment

•Must be confident, quick to establish rapport and put customers at ease.

2.Planning

•Follow standard procedures, refer to source documents and apply acquired job knowledge.

•Prioritise tasks on a daily basis and action according to deadlines.

•To plan in order to cope confidently with stressful and pressurised situations

3.Decision making

•Uses own discretion when making decisions that will benefit the business after a thorough evaluation.

•Deciding on a course of action in conjunction with others.

Required Competencies

Knowledge, experience and personal competencies

1.Knowledge

•Basic knowledge of the card fraud operational chain.

•Experience in dealing with customer complaints.

Personal competencies

•Good communication skills.

•Ability to work under pressure.

•Ability to use initiative – problem solving ability.

•Lateral thinking abilities.

•Activity scheduling skills- work within deadlines.

•Accuracy and ownership.

•Team Player.

•Decision making.

•Time Management.

•Assertiveness skills.

•Self managed.

•Conflict management.

Post Closing Date: Aug 24, 2012.

Application Hint: Search by Job ID to apply.

Fraud Analyst - Card Fraud Job