HOD, Reception Job at Ekiti Tourism Development Bureau

[Jobrib]

Job Title: Position: HOD (Reception)

Job Reference: WSR0006

Location: Ekiti, Nigeria

Organisation: Ekiti Tourism Development Bureau

Reporting to the Operations Manager, the ideal candidate will:

•   Have day-to-day management of the reception department.

•   He/she will be responsible for the development and implementation of  customer service strategies with a view to increasing and keeping the Resorts customer

Specifically, the candidate will:

•   Attend to enquiries, guests, checks-in, checkout, billing, duty roster, event/conference planning in conjunction with Operations Manager/Rooms Division/F & B Division

•   Co-ordinate the Reception staff (including receptionists and porters) in implementing initiatives for customer satisfaction

•   Identify opportunities to deepen relationships with clients / partners through service and solutions

Qualifications, skills and experience

•   A good first degree in any discipline from a reputable institution.

•   Minimum of six (6) years' relevant experience in a similar role at a hotel

•   Presentable and courteous, with good personal appearance and grooming.

•   Proven track record in building, leveraging, networking and managing relationships with high net-worth and institutional clients.

•   Excellent communication & IT skills.

•   Experience in motivating and managing reception staff

•   Excellent customer service orientation.

•   Strong negotiation, interpersonal, problem-solving and decision-making skills.

How to Apply:

Apply with your current Curriculum Vitae with state of origin and local government area (as MS Word doc and saved with your full names), a statement of how you meet our selection criteria, and the names and contact details (including telephone and e-mail addresses) of two (2) referees who are knowledgeable about your professional achievements and abilities.

All applications will be treated in confidence. Only short-listed candidates will be contacted.

Deadline: 19th September, 2012.

HOD, Reception Job