IT Service Management Analyst Job in Nigeria at Stanbic IBTC Bank Plc

[Jobrib]

Job Title: IT Service Management Analyst

Job ID: 10084

Locations: Nigeria

Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)

Sector: Banking and Finance

MAIN PURPOSE OF THE JOB

•   Supporting  team track (in country) and remedy solution for internal customer support group and the business

•   Real time monitoring and communication on critical bank's services using ITM

•   Afterhours resource management for IT

•   Management of personal and departmental shared  folder

•   Ensures adherence to defined IT policies

•   Monitoring and communication of service availability

•   Manage  the established change management  process

•   Develop adequate MIS reporting from service desk and team track database

•   Coordination of DR exercise at mid-year interval

•   Ensure strict compliance to IT 's change management

•   Any other duties as may be assigned by Department Head & Team Leader.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

•Successful implementations of projects supervised

•Meet SLA targets and deadline

•Ensure reduced number of incidents

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