Good Enough for Government Work

[NewsCaster]

If you were seriously ill and could choose to go to a private hospital or a government-run veteran's hospital, which would you pick?  If you picked the former, you could have just bet your life on the wrong choice.   

The veteran's health system outperformed all other sectors of the American health care system in 294 measures of quality in a 2004 RAND Corporation study.  Last year, on the prestigious American Customer Satisfaction Index (ACSI), run by the University of Michigan, the Veterans Health Administration civilian health and medical program got a score of 88 (out of 100), compared to the non-government hospital average of 73.An anomaly? 

Not to be found in any other sector of the economy?  Consider the following ACSI scores - and before you do, note that the ACSI model considers a wide range of service quality factors, from the courtesy and professionalism of customer service to the clarity and accessibility of information, the ease and timeliness of work processes, and the ease and usefulness of online assistance.   

Remember, all these data are obtained by an independent (i.e. non-government) source talking directly to customers about how they rate their customer experience.

The Huffington Post