Guest Relations Manager Job at InterContinental Hotel Group

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Job Title: Guest Relations Manager

Job Number: LAG000015

Location: Lagos, Nigeria

Organisation: InterContinental Hotel Group (IHG Nigeria)

As Guest Relations Manager, you will ensure the smooth and efficient running of the Guest Relations department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.

Also, as Guest Relations Manager, you will also be responsible for managing and motivating your team. You will be required to ensure that the team within your department is adequately trained and developed in line within our InterContinental ways of working . You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to our regular, Priority Club members and Ambassador guests.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Qualifications:

• Degree from a reputable institution in Social Sciences/ Arts or its equivalent

• Previous Front Office / Food and Beverage Supervisory/Management Experience

• Previous experience with dealing and resolving guest queries.

• Experience with guest Loyalty programs a plus

• Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure

• High level of English language skills both written and verbal.

• Previous IHG experience preferred but not mandatory

Job: Guest Relations

InterContinental Lagos will open in 2013 and will be located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travelers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel will offer uninterrupted, spectacular views of Lagos Skyline.

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