Customer Service Agent Job at Aero Contractors Company of Nigeria Limited

[Jobrib]

Job Title: Customer Service Agent

Reference: ACN/GO/CSA/0313

Organisation: Aero Contractors Company of Nigeria Limited

Reports To: Station Manager

Function: Ground Operations

Sub Function: Sales/ Customer Service

Location: All Aero locations

Purpose Statement: – To serve our customers in a caring and professional manner. – Assist in ensuring a smooth processing of passengers and baggage, working at the frontlines at check-in, arrival and boarding gates and at the aircraft.  – Ensures the on time departure of aircraft, provide special assistance to customers, handle enquiries and resolve customer's issues satisfactorily.

Key Accountabilities: – Ensure all communication into and out of the Office to passengers is disseminated in a timely, efficient and controlled manner. – Process passengers and assign seats according to customer needs(Large parties, disabled, families etc). – Perform random control of passenger's tickets. – Provide expert assistance to our customers and ground handling Agents. – Queue control to expedite customer flow;assist customers with general gate and airport information. – Handle special cases and coordinate special assistance services. – In depth knowledge of Aero's product and services:- Lounges and Clubhouses, New Routes, New on board seats, Specials and Promotions, etc. – Boarding coordination and reconciliation. – Handle basic service recovery/customer relations.

Knowledge, Skills and Experience: – This position requires a graduate with a first degree/HND or any related qualificationrelevant to aviation.  – A good knowledge of the aviation industry will be an added advantage.Others include a positive approach to issues, open dispositionability to work under pressure and readiness to work on a shift basis with irregular hours.  – The preferred candidate must be a team player with good inter-personal skills.Previous customer service experience and multilingual proficiency will be an advantage.  – The ability to communicate effectively (verbally and in writing) with all levels of people is also desirable.

The following skills are essential: – Analytical ability – Excellent Customer Service Skills – Creative thinking and problem solving – Must be Computer Literate

Deadline: 29th March, 2013.

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