Client Service Executive Job at Philly and Mools Group - Nigeria

[Jobrib]

Job Title: Client Service Executive

Location: Lagos, Nigeria

Organisation: Philly & Mools Group

Sector: Transport

Permanent/Contract: Contract, Full time

Experience: 3 years

Job Description

•   Manage the long and short-term business development goals, objectives and targets as part of the department's planning and budgeting process.

•   Maintain high standards of customer service and cordial relationship with customers.

•   Ensure walk-in customers enjoy excellent customer service by providing assistance in selecting the right merchandise that suites their needs.

•   Liaise with new and existing customers on issues affecting sales and customer satisfaction.

•   Promote the company brand and endeavour to enhance the company's image through appearance and behaviour.

•   Attend workshops, trade shows, seminars and other networking events for the sales department to keep up-to-date on changes in the industry and to meet prospects.

•   Prepare achieved activity and performance reports on a timely basis, for the attention of the Chief Marketing Officer and other relevant parties.

•   Work in line with the Chief Marketing Officer on visitation/activity and schedule/plan to facilitate realisation of the departmental targets on a timely basis.

•   Conduct extensive market research and intelligent gathering of customers and competitors information.

•   Source for clients and generate leads for sales or partnerships.

•   Collate and analyse sales data and generate periodic sales reports for the attention of the Chief Marketing Officer.

•   Responsible for direct and indirect sales while ensuring sales targets contribute to the overall company's revenue targets per period.

•   Maintain proper records of customers' transactions.

•   Resolve customers' complaints promptly on sales or other related transactions.

•   Perform other duties as requested by the Chief Marketing Officer or Chief Operating Officer.

Deadline: 7th June, 2013.

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