Stanbic-IBTC Bank Jobs: Officer, Chargeback and Back Office Support

[naos]

Standard Bank is a leading global emerging market bank. Stanbic-IBTC Bank currently has the following vacancy available in Nigeria:

Job Title: Officer - Chargeback and Back Office Support
Job ID: 6389
Location: Nigeria – Lagos
Division: Operations
Position Operations
Employment Type: Full Time - Permanent

Job Purpose:
•   Responsible for ATM and transactional queries, for issuing credit, debit and prepaid card chargeback's.
•   This function is crucial in the event of system related chargeback issues due to the fact that we are bound by timeframes with resultant losses should these chargeback not be attended speedily.
•   Trouble shooting, analytical skills with logical and enquiring mind is required, in addition to planning workflow to ensure that all chargeback's and voucher request are treated within the Service Level Agreement and Chargeback timeframes.
•   In dealing with cardholders as well as merchant related queries.
•   Quick decision making is essential for customer satisfaction.

Required Skills and Qualifications:
•   Minimum of a 2.1 degree in any relevant field
•   1-2 years experience required in the Financial services industry
•   At least 1 year experience in Banking with a sound knowledge of card product ranges, locally and internationally.
•   A self-starter with good analytical skills.

Required Competencies:
•   Sound credit card specific knowledge
•   Ability to work well within a team, towards a shared goal
•   Ability to work under pressure, with tight financial targets
•   Ability to motivate others within the team to ensure optimal productivity
•   Creative in looking for and suggesting improvements
•   Self motivated
•   Customer service orientated
•   Good verbal and written communication skills
•   Methodical, organised, accurate and pays attention to detail

For more information and application: Stanbic-IBTC Bank Careers

[reminder]

Apply for this position in time if interested and qualified because it can close anytime.