2013 Geek Force Graduate Internship Contest at Etisalat Nigeria

[Jobrib]

Job Title: Graduate Trainee, Geek Force  

Locations: Lagos, Nigeria

Employer: Etisalat Nigeria

Function:   

•   As Retail, we are the face of the Etisalat Brand. We offer our numerous customers the WOW experience, using our Experience Centres as touch points. We strive to continually push the boundaries in delivering exceptional Customer Service, by making it FUN, UNFORGETTABLE, UNIQUE, EXCITING and most importantly MEMORABLE!

•   At Retail, we are responsible for customer query resolution, response to customers? enquiries and sale of Etisalat's products and services. We are also home to the Etisalat Geek Force – a unique service offering, with a single mandate of making the communication lives of our esteemed customers hitch-free via consultative before- and after-sales services on all types and models of communication devices (Phones, Laptops, Tablets etc).

Job Summary:

The Geek Force Internship contest at Etisalat will provide an unforgettable opportunity to join the 0809ja team!

Are you innovative, customer-centric, and techy? Think you have what it takes to work at the coolest, most innovative telecommunications company in Nigeria?

You can now apply and join the contest to be the next Etisalat Geek.

Principal Functions:

•   During the contest, you will define, develop and design various plans that will impact on Etisalat's business objectives. You will reinforce the brand pillars and strengths.

•   You will be required to strategize on the positioning of programmes to address the needs of the target market of smartphone users as well as the youth segment.

•   You will define, develop and design various plans that will impact on Etisalat's business objectives. You will reinforce the brand pillars and strengths.

•   You will collaborate with the Devices team and Original Equipment Manufacturers (e.g Samsung, Blackberry etc.)  

•   After the contest, as a Geek Trainee, you will deliver service and support to customers by assisting with the activation and configuration of mobile devices and applications; you will educate customers through a series of actions, either face to face or over the telephone to help set up devices or resolve issues.

Educational Requirements: Minimum of a first degree required; preferably in IT, Engineering, Computer Science or any other relevant discipline requiring critical thought processes/ behaviours

Experience, Skills & Competencies:

•   Ideal candidate must be able to demonstrate competencies in the following areas:

•   Familiarity and proficiency with Web 2.0 social networking and collaboration technologies, including the internet, social media sites, discussion boards, blogs, video sharing etc

•   Familiarity with information technology and mobile technology, especially, but not limited to: experience and knowledge of the major telephone brands and models prolific in the Nigerian market; knowledge and experience of mobile tablets and laptops within the market; a comfortable knowledge of the various mobile operating systems (OS); a healthy interest in device roadmaps

•   Preference for working in teams within a fast paced environment but must also be self motivated

•   An ability to use your initiative and think outside the box

•   Ability to create and curate engaging social media content

•   Good trouble shooting skills, desire to go above and beyond to solve queries and issues

•   Ability and desire to take ownership of tasks and/or customer issues, seeing them through to completion

•   A natural sense of pride taken in all elements of your work and appearance

•   Relevant post-NYSC work experience is a plus

How to Apply:

•   Complete Online Application

•   Attach 1 Passport Photo (attachment should not exceed 5MB)

•   Attach a copy of NYSC Certificate (attachment should not exceed 5MB)

•   Include a link to a 1 – 3 min video that displays the Geek-in-You (How Geeky are you? We would like you to show us)

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