Outward Payments Officer Job at Stanbic IBTC Bank Plc

[Jobrib]

Job Title: Officer, Outward Payments

Employer: Stanbic IBTC Bank Plc

Parent Company: Standard Bank Group

Sector: Banking and Finance

Job ID: 11720

Location: Lagos, Nigeria

Division: Group Operations

Position Category: Group Operations Control

Employment Type: Full Time – Permanent

Shift: No

Regulatory Approval: Yes

Position Description: To support and assist Team leader by providing efficient and effective transaction processing so as to provide a simpler better and faster customer service, minimize operational losses as well as ensure good customer relationships.

Required Skills and Qualifications:

FUNCTIONS;

•   Receive all Outward Payment Instructions via Remedy

•   Referencing and updating all transfer instructions received on remedy on daily basis.

•   Ensure all Instructions are complete in terms of transfer details and signature verification.

•   Ensure adherence/ compliance to Internal laid down procedures, International standards and Exchange Control Rulings.

•   Processing of customer requests for FX purchase for FX Payment (OTT) transactions.

•   Checking of customer's account to ensure that the account is adequately funded for the transfer amount and relevant charges.

•   Verification of all instructions in Finacle to ensure that instructions are not duplicated.

•   Proper processing of transfer instructions through Eximbills Enterprise.

•   Ensure that Due diligence are notified of all transfers instructions with defects stating clearly the related defects.

•   Collating all transfer instruction by close of business on daily basis to ensure that all the messages have been routed out.

•   Check Statements for debits relating to previous day's outward transfers

•   Ensure Telegraphic Transfers are confirmed, Know Your Customer's transaction and the exchange rate is agreed by treasury.

•   Ensure Telegraphic Transfers are accurately debited within 24-hours of receipt of customer's instructions.

•   Assist branches where possible.

•   Recover charges on statements received from foreign banks.

•   Send follow-up queries on outstanding items on nostro accounts and escalate reminders to Team leaders.

•   Prepare Monthly statistics of all Outward Payment.

•   Any other duties that may be assigned from time to time.

Required Competencies:

CUSTOMER SERVICE;

•   Enhance the bank's image through effective customer service.

•   Treat external and internal customers as the most important part of the business unit hence aim for the highest rate of satisfied customers.

•   IBC relationship manager for Domiciliary Account customers.

•   Maintain a good service relationship with branches, dealing room, treasury back office, reconciliation departments and other business units.

PEOPLE MANAGEMENT;

•   Provide good service to all business units and branches.

•   Promote Team work

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