Business Solutions Specialist Job at Etisalat Nigeria

[Jobrib]

Job Title: Specialist, Business Solutions

Location: Lagos, NG

Employer: Etisalat Nigeria

Job Summary: Develop and manage an end-to-end fulfilment of all bespoke customer solutions for the Business Segment team

Principal Functions:

•   Assist in the development/ design of concepts for post-paid services (including bundled options) in line with approved business strategy and according to customer requirements

•   Propose modifications to enhance existing corporate and SME propositions, proffer recommendations to the Business Segment Team and assist with the implementation phase of the product rollout

•   Develop materials for new product trainings and maintain an up-to-date database of all company services and solutions for corporates and SMEs

•   Assist in monitoring, evaluating and reporting on the performance and quality of all corporate and SME-focused products and services in line with defined functionalities and specifications

•   Manage the process for defining clients' technical requirements

•   Assist in developing business cases for all new projects

•   Manage solution deployment projects end to end, across all business work-streams

•   Conduct research on current trends on corporate solutions and monitor related developments in the telecommunications industry

•   Liaise with the Technical Department to design solutions in line with customer request, document processes for proposed solutions and provide regular feedback and update to the corporate clients

•   Provide technical and system solution support to Corporate Sales and other business teams

•   Identify and tailor technical solutions to suit client needs and ensure all their requirements are met and satisfied

•   Conduct training for the retail and corporate sales teams on new corporate products and provide necessary documentation needed for RFP Bid responses, Technical Proposals, FAQs, and Trainings

Educational Requirements: Bachelor's degree in Engineering or Computer Science

Experience, Skills & Competencies:

•   Between three (3) and five (5) years directly relevant post-NYSC work experience in Technical sales support management

•   Ideal candidate must be able to demonstrate strong understanding of transmission, WAN, LAN, telco infrastructure, services, systems and processes

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