Customer Solution Provider Job at Whyte Cleon Limited

[Jobrib]

Job Title: Customer Solution Provider (CSP)

Location(s): Lagos, Nigeria  

Recruiter: Whytecleon Limited / Whyte Cleon Limited

Job Description:

•   Responsible for the day to day resolutions of complaints made by customers

•   Log full details of complaints, recording all contact made and actions proposed/agreed on contact

•   Provide support and guidance to operational teams in using customer feedback to improve service

•   Attract potential customers by answering product and services questions, suggesting information about other products and services

•   Resolving products or service problems

Skills / Competence Required:

•   Excellent communication and interpersonal skills

•   Problem solving skills

•   Quality focus

•   Multi-tasking

•   Strong analytical and problem solving skills

•   Ability to  pay attention to details

•   A warm and approachable manner

•   Self motivation and direction

Educational Qualification:

•   Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)

•   NYSC Certificate or exemption letter

•   Age: Not more than 27 years

•   Experience in the banking industry will be an added advantage

•   Fluent in English, Hausa or Igbo languages

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