Employee Banking Manager - Lagos Job at Standard Chartered Bank Plc

[Jobrib]

Job Title: Employee Banking Manager  

Job ID: 398463

Employer: Standard Chartered Bank Plc (SCB)

Job Function: Consumer Banking

Location: Lagos, Nigeria  

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description:

• Development / execution of Employee Banking strategy, sales programs and activities to achieve business targets and tracking of sales performance from payroll product.

• To assist in developing awareness for Payroll, collaborate with WB and SME Businesses to increase customer base by leveraging on new and existing relationships within the Bank.

Key Roles & Responsibilities:

Sales targets;

• To drive Employee Banking targets for new business acquisition, Assets under management and revenue.

• To support and work with RM's, DSR's and Branch Managers in driving execution of Employee Banking plans through presentations and training efforts in branches.

• To liaise with the various departments in the development of quality referrals.

• Design and ensure implementation of an established sales process and reporting for various tiers of Payroll product offered by the bank.

• Develop a customer database for cross sales to EB customers who would require WM & lending products.

• To identify selling opportunities in the marketplace.

Customer Services;

• providing personal financial planning services to customers

• dealing with customer enquiries and complaints

• ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries

• ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner

Portfolio Management;

• Supervise and ensure proper tracking of Employee/Employer records

• Supervise and ensure proper operational process flow and adherence to set standards.

Service Management;

• Work with CB Operations, RMs and Employer HR heads to provide our customers with one stop convenient, efficient and reliable service platforms.

• Work with Distribution, Technology & Operations and Finance units to ensure seamless process flow in executing customers' instructions.

Risk Management;

• Control and monitoring to minimize mis-selling risk.

• To adhere to the agreed KCSA plans and approach

• To identify and report all exceptions on non compliance with standard controls

Qualifications & Skills:

• First Degree

• Seven years Banking experience

• Thorough knowledge of Bank's products and services

• Sales experience and proven new business achiever

• Excellent interpersonal and networking skills, internally and externally

• Strong sales and relationship building skills

• Team Leader

• People management skills

• Strong interpersonal and communication skills

• Salesmanship, energy and drive.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Apply to this job

Source: Employee Banking Manager - Lagos Job at Standard Chartered Bank Plc