Customer Service Representative Job at SENCE Limited

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Job Title: Customer Service Representative

Job opening ID: 4  

Location: Lagos, Nigeria

Type: Full time

Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World

Roles and responsibilities:

Candidates will be required to:

•   Display a good knowledge of the Company's products.

•   Attract potential customers by answering product and service questions, suggesting information about other products and services.

•   Resolve products or service problems.

•   Attend to client/customer needs politely.

•   Offer support when needed.

•   Escalate complex problems to the right persons.

Skill set:

The following are the necessary skills and qualifications needed for this role;   

•   2-3 years of previous experience in over the phone service delivery

•   Minimum of OND in any discipline

•   Must be eloquent

•   Must be able to multitask

•   Must be patient and professional in interactions with customers

•   Must be able to process orders over the phone and handle requests and complaints.

•   Must be competent in the use of Microsoft office tools

•   Must be fast and accurate at typing

•   Excellent oral and writing skills

•   Excellent in handling telephone conversations.

Work experience: 2 – 3 years

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Source: Customer Service Representative Job at SENCE Limited