Zonal Technical Officer Job at Airtel Nigeria

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Job Title: Zonal Technical Officer

Location: Lagos, Nigeria

Employer: Airtel Nigeria (Airtel Networks Limited)

Job description:

Day to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and  QoS

1. Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs

2. Tracking Zone Network performance (Various KPIs and Network Availability)

3. Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit

4. Ensure that special task/project required by HQ Technical is carried out in the Zone.

5. Closely working with  E//MS Team to develop processes to prevent/reduce network failures

6. Supporting the validation of CAPEX request from SPs

7. Tracking and ensuring that ISM vendors deliver on SLAs

8. Ensure SAQ activity is up to date (Rental renewal and lease payments with Zonal Finance

9. Ensure security and community issues do not cause delayed closure of sites

10. Advising and ensuring implementation of preventive activities by SP Team in order to improve network performance

11. Supporting all Power improvement and ensuring OPEX saving initiatives are effectively implemented in the Zone

12. Ensuring the adherence to applicable regulatory requirements

13. Audit and support Zonal spares management to ensure availability of both critical and non critical spares at the Zonal warehouses

Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria( Financial)

1. Direct Annual Zonal Operating Plan compilation for Airtel Nigeria Networks

2. Direct achievement of Annual Zonal  Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments

3. Ensure Key focus on recurring Operating Expenditure.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)

1. Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly

2. Identify, document and implement pertinent processes   procedures and policies that will continually improve operational efficiency

3. To ensure that all network facilities are maintained in adherence to global best practices

Regulatory Compliance

1. Ensure that all activities of Operations and Maintenance in the Zone adhere to corresponding regulatory requirements in daily operations.

Partner Management

1. Ensure all processes for effective management of Partners.

2. Ensuring that Zonal SP requirements receive the necessary support from both the network local and central teams

Build a capable and motivated team at Airtel Nigeria to create a high performance team environment

1. Develop and motivate team members through structured training and on the job coaching

2. Establish performance expectations and regularly review individual performance

Desired Skills and Experience:

Educational Qualifications  & Functional / Technical Skills:

•   Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)

•   Sound knowledge of Mobile Network O&M

Relevant Experience (Type of experience and minimum number of years):

•    5-10 years of varied experience in operation and maintenance in the Telecom industry

•   3-5 years managerial experience in a GSM/mobile company

•    With at least 2 years senior management experience in an area of network operations

Other requirements (Behavioural etc.):

•   Analytical and Presentation skills

•   Strategic negotiation skills

•   Entrepreneurial disposition in decision making and managing resources

•   Logical decision making abilities

•   Flexible and dedicated

•   Ability to innovate and deliver value to business

•   Ability to manage an outsourcing partner to effectively deliver on service level agreements

•   Ability to motivate and lead both internal and external partners

•   Impeccable integrity and character

•   Go-getter

•   Communication Skills

•    Cost, process and automation Innovation

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Source: Zonal Technical Officer Job at Airtel Nigeria