Preferred Banking - Relationship Manager Job at Standard Chartered Bank Plc

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Job Title: Preferred Banking – Relationship Manager, Ikoyi

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 403695

Job Function: Consumer Banking

Location: Lagos, Nigeria

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description:

•   The role holder is primarily responsible for driving profitable volume growth from existing & new customers by proactively engaging the customers, understanding and meeting their needs with the full range of Consumer Banking products offered.

•   They manage an assigned portfolio of customers within the Excel / Preferred or Priority business and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve customer¿s value contribution.

•   They would typically operate out any of the specific locations with face to face being the primary mode of interaction.

•   In addition, the role holder would be licensed /certified / skilled to provide information / advice on all bank products and will work collaboratively with product specialists from various Business Units / Value Streams to design specific offers to be made to the customers based on their feedback and needs from the engagement done.

Key Roles & Responsibilities:

•   Progress against a balanced scorecard targets

•   Growth in product cross holding ratio

•   Sustained and steady growth in AUM

•   Number of new customers to the bank

•   Growth in revenue per customer

•   Customer satisfaction scores

Qualifications & Skills:

The role holder is required to have the following skill:

•   Customer Relationship Management (Advanced)

•   Data Conversion & Reporting (Core)

•   Credit Risk Analysis (Core)

•   Legal & Regulatory Knowledge (Core)

•   Market / Competitor Knowledge (Core)

•   Product knowledge (Core)

•   Risk Management (Core)

•   Needs profiling & analysis (Core)

•   Negotiation & Objection Handling (Core)

•   Needs Based / Consultative Sales Skills (Core)

Qualifications and Skills:

• Minimum of a 2nd Class degree in a relevant course.

• 5-7 years sales experience in a similar role

• Strong sales and relationship management skills

• Good Communication and Interpersonal skills.

• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

• Customer Relationship Management (Expert)

• Market / Competitor Knowledge (Advanced)

• Product knowledge (Advanced)

• Needs profiling & analysis (Advanced)

• Negotiation & Objection Handling (Advanced)

• Needs Based / Consultative Sales Skills (Advanced)

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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