Lagos HR Operations Manager – West and East Africa Job at GE Nigeria

[Jobrib]

Job Title: HR Operations Manager – West and East Africa

Employer: General Electric (GE)

Location: Ikoyi – Lagos, Nigeria

Job Number: 1907833

Business: GE Global Growth & Operations

Business Segment: Global Growth & Operations – Africa

Career Level: Experienced

Function: Human Resources

Function Segment: HR Transactions

Relocation Assistance: No

Role Summary/Purpose: As a key member of the GE Africa HR Operations team, the West & East Africa HR Operations Manager will provide strategic and tactical leadership within a shared services environment. The position will drive operational excellence and provide HR shared services to GE businesses within the sub regions, with a focus on compliance to GE policies and local legislation.

Essential Responsibilities: Key responsibilities of the role include:

Strategic Leadership:

•   Increase scope/market coverage of shared services across all GE businesses and countries within the sub regions.

•   Ensure that the HR Operations team, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.

•   Drive strong simplification agenda online with global enterprise standards.

•   Ensure that all HR Operations costs are aligned to and do not exceed the approved annual operating plan/budget.

Operational & Service Excellence:

•   Lead HR Operations services: on-boarding, off boarding, employee and HR life cycle changes, ensuring timely and accurate delivery of all services.

•   Ensure all employee benefits are administered efficiently and in accordance with the relevant policies.

•   Coordinate with functional partners and third party suppliers to deliver on local benefits.

•   In partnership with the Payroll Leader, ensure that payroll is processed in an accurate and timely manner.

•   Maintain document management/retention standards and practices, inclusive of personnel files as per GE policies and country legislation.

•   Create a continuous improvement service culture, proactively identifying processes for improvement and driving change with a view to responding to business requirements and supporting business growth. Work closely with cross-functional teams to implement effective solutions.

•   Monitor operational performance metrics, identify and act on any trends or problems to maintain and improve performance levels for assigned process.

Compliance & Controllership:

•   Ensure compliance to all internal and local legislative requirements.

•   Drive compliance within processes and ensure process controls are in place as appropriate.

People Management & Development:

•   Ensure that the HR Operations team is appropriately aligned and relevant skills are in place to deliver on organizational goals.

•   Champion training and induction for new HR Ops team members and role changes, identify training needs, develop training plans, coordinate training and induction activities.

•   Ensure that all team members understand their roles and responsibilities and are performance managed accordingly.

•   Drive and enhance employee engagement.

Relationship Management:

•   Ensure that customer requirements are delivered within the agreed SLAs and timelines.

•   Manage the relationship between GE and 3rd party suppliers/vendors to ensure excellent service delivery to all customers.

•   Maintain knowledge of operating environment and liaise with key stakeholders (HR Managers, Business Leaders, and COE Leaders) to keep abreast of business activities/needs in an effort to identify opportunities to support business needs.

•   Develop strong working relationship with the HR community, ensuring effective communication and early identification of requirements and service issues, including follow up on complaints.

•   Measure end customer satisfaction, develop action plan to mitigate any operational risks or to resolve escalated issues.

•   Qualifications/Requirements: Relevant university degree / related qualification.

•   People management experience in a matrixed and service orientated operational environment.

•   Knowledge of West and East Africa labour regulations.

•   Strong track record of building, leading & developing a high-performing team through engaged and passionate leadership.

•   Process improvement mind-set, understanding of key operational processes.

•   Proven record of operational metric management skills, to include analysis, identifying trends, making timely decisions and taking appropriate action along the way.

•   Budget & resource management skills.

•   Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms.

•   Demonstrated organizational skills, high standard of accuracy, an attention to detail, and excellent follow-up skills.

•   Proficient IT skills including Excel, Word and Outlook.

•   Ability to anticipate and resolve challenges.

•   Effective interpersonal & influencing skills; proven ability to develop and maintain team and client relationships, both in immediate and remote contexts.

•   Comfortable delivering against quantitative and qualitative performance metrics.

•   Demonstrated project ownership and accountability.

•   Fluency in local language and English, with professional verbal & written communication skills.

•   Confidentiality and controllership mindset.

Additional Eligibility Qualifications:

•   Desired Characteristics: Green belt six sigma certification or other quality certification.

•   Project Management experience with capability to drive change.

•   Proficiency in Oracle Experience of leading an operational team in a HR shared services environment

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