MSIP Operations Assurance Manager Job at Ericsson Nigeria

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Job Title: MSIP Operations Assurance Manager

Req ID: 14660

Location: Lagos, Nigeria

Employer: Ericsson

Overall purpose: Manager, Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer

Responsibilities:

•   Ensure the overall management and operations of the customers network within defined service delivery specifications

•   Actively manage the network operations organisations in gaining high efficiencies and high quality

•   To be the main driver and operational interface towards the customer for all ops assurance related activities

•   Ultimately responsible for the overall business performance of the contracted operational services

•   Lead the Operations Assurance organization through change and continuous development      

•   Identify and communicate new business opportunities to the Ericsson Customer Unit (KAM)

•   Manage and maintain relevant WLA's, Network Incident Resolution Management        

•   Serve as Primary Escalation Point for Network Incidents                              

•   Manage customer relationships and drive corporate governance in the demand organization.  

•   Escalate contractual deviations on KPIS to MSIP governance and manage operational risks  

Knowledge and Experience required:

•   The right candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian authorities.

Education:

•   Bachelors/Masters Degree in Telecommunications. MBA is an advantage

Experience:

•   10-15 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network.

•   Ability to work on senior management level.

Skills and Competencies

Skill Requirements:        

Technical;            

•   A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.

•   Knowledge of Ericsson's organisation, products and services.

Business;              

•   Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.

•   Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.

•   Strong willed and excellent negotiation skills

•   Adherence to Code of Ethics and our Core values

Human;

•   Excellent interpersonal and presentation skills

•   Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels

•   Diplomacy and task-oriented, getting the right balance

Additional Information:

•   Based in Nigeria, travel in-country

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