Rehabilitations Team Leader - Nigeria Job at Stanbic IBTC Bank Plc

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Job Title: Rehabilitations Team Leader

Job ID: 12579

Location: Lagos, Nigeria

Division: Group Risk Management

Position Category: Credit

Employment Type: Full Time – Permanent

Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)

Division Proposition: Effective risk management is fundamental to the business activities of the Standard Bank Group (group). While we remain committed to increasing shareholder value by developing and growing our business within our broad determined risk appetite, we are  mindful of achieving this objective in line with the interests of all stakeholders.

Job Purpose: To minimise the roll rate of potential non-performing loans through effective and efficient deployment of Standard Bank Group Rehabilitations Strategies.

KRAs:

•   Implement rehabilitations strategies on all accounts in arrears.

•   Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.

•   Customer education.

•   Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and avoid sanctions.

•   Reporting any breaches and exposures to the business unit head and/or the divisions' Regulatory Compliance Officer

Required Skills and Qualifications:

•   A first degree in social sciences.

•   Sound knowledge of retail lending analysis techniques, advances, credit criteria, credit policies, risk and financial analysis, credit control and application thereof.

•   Sound understanding of the Bank's products suite – Unsecured Lending, Home Loans, Vehicle & Asset Financing, Credit Cards etc.

•   Sound knowledge of SBG's credit policies, procedures and processes.

•   Minimum of a first degree in social sciences.

•   Working knowledge of MS Office suite with proficiency in MS Excel.

•   Minimum of three year experience in a call centre. Experience in a collections call centre would be an added advantage.  

•   Ability to work with large spreadsheets.

Required Competencies:

•   Communications skills.

•   Conflict management.

•   People Management and leadership.

Knowledge:

• Sound knowledge of relevant statutory legislation and all legal procedures

• Sound knowledge of Bank's products.

• Branch network knowledge.

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