eChannel Application Support Officer Job at Stanbic IBTC Bank Plc

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Job Title: eChannel Application Support Officer

Job ID: 12605

Location:Lagos, Nigeria

Division: Group IT

Position Category: Group IT  Architecture

Employment Type: Full Time – Permanent

Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)

Position Description:

• E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle  Internet Banking, Telephone Banking, Finacle USSD

Key Responsibilities:

E-Channel Applications Support

1. Management and support of the Bank's Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems

2. Channels Integration and Postilion Application implementation and Support

3. Cards Solutions support e.g. Visa/Master/Verve e.t.c.

4. Finacle Internet Banking, Mobile Banking and USSD support

5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems

6. Timely resolution of e-Channel applications incidents raised within the agreed SLA

7. Investigate of system anomaly and proffer a solution

8. E-Channel applications testing

9. Upgrade deployment / implementation

10. Support banking application projects relating to eChannels

11. Monitor and ensure 24-hour availability of e-channel applications

12. Configure, install custom-developed e-channel applications

Key Performance Measures:

• Percentage uptime of application systems and software

• Number of user-reported application-related issues resolved

• IT Audit rating by Internal Audit, Routine Control, and external audit

• No service impact as a result of application issue

• Reduced number of incidents

• Successful implementation of applications

• Successful implementation of changes

• Meet deadlines on task assigned

• Ensure that service disruptions due to system downtime are minimized

Required Skills and Qualifications:

Knowledge:

• Strong analytical and problem solving skills

• Excellent customer relationship and ability to manage client expectations

• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously

• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels

• Self-motivated and able to work under little supervision.

• Logic and problem solving skills.

• Good communication skills.

• Ability to interact with users at all levels.

• Must be service orientated

• Ability to manage time and people

• Good project management skill

• Program development skill

• Strong customer focus and ability to manage user expectations

Experience:

• Technical experience

• Banking experience

Personal Competencies:

• Competent and reliable staff that is honest and trustworthy.

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