#Vacancy: Manager, Product Design & Implementation Job at Etisalat Nigeria

[Jobrib]

Job Title: Manager, Product Design & Implementation

Company: Etisalat Nigeria

Job Type: Full Time

Qualification: BA/BSc/HND MBA/MSc/MA

Location: Lagos, Nigeria

Job Field: ICT

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Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria, Since then, Nigeria has continued to witness its innovative services.

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Etisalat redefined speed with the roll-out of the unique 3.75G HSPA+ network and It has continued to prove itself an innovative company keen to give its subscribers the best possible experience at the most affordable price.

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Job Summary:

Liaise with vendors and Commercial team to design and configure the charging infrastructure for products & services.  Manage charging, provisioning and mediation nodes and develop associated evolution roadmap.

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Principal Functions: – Provide technical leadership and guidance to the Billing and Product Management team for product / services definition and design. – Establish and manage relationships with key internal and external stakeholders. Keep abreast of global and local best practice and products/ technologies as it relates to the team/ function's activities. – Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team. – Assist in identifying required resources (including personnel) to achieve the unit/ function's strategy. – Provide input in the identification and documentation of technical specifications for configuring the charging/billing components of all products and services.  Responsible for day-to-day management of provisioning, interconnect and mediation systems – Liaise with Procurement division to document Request for Proposal/Request for Quotation for new billing system, provisioning and mediation systems based on functional specifications.  Provide input in the definition of criteria for evaluation and selection of relevant IT vendors. – Coordinate the solution development / product configuration life cycle, ensuring compliance with specified standards, procedures and methodologies. – Provide advisory support in the implementation and integration of billing system, provisioning and mediation systems and definition of appropriate roadmaps.  Provide input into capacity plans. – Supervise user acceptance testing in liaison with Finance, Engineering and other relevant functions. Mitigate all business risks that may arise from the configuration of all active products and services. – Coordinate roll-out of charging / billing infrastructure of products and services, provisioning and mediation systems. – Work with IT vendors and Billing Solutions Support team to provide user support for deployed charging, provisioning and mediation solutions. – Liaise with IT vendor to provide documented policies and procedures/user guide for newly deployed charging systems, provisioning and mediation systems. – Participate in post implementation review of billing system, provisioning and mediation systems, and ensure timely and effective resolution of issues. – Work with relevant team in Finance to monitor post-paid billing system, provisioning and mediation systems, and ensure the billing systems captures accurate billing information. – Coordinate deployment of patches and upgrades to installed charging system, provisioning and mediation systems – Ensure minimal impact to subscribers and revenue flow during system changes, upgrades, patches or bug fixes. – Manage the resolution of all billing related problems escalated. – Assist in implementing the function's work programs and plans in line with agreed upon procedures and guidelines. – Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity. – Manage inter-functional relations to ensure synergy across the various departmental functions. – Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.  Mentor team members and develop their career potential – Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Product Management – Perform any other duties as assigned by the Head, Product Management.

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Educational Requirements: – First degree or equivalent in Engineering, Computer Science, or a relevant discipline. – Postgraduate/ professional qualification in a related field will be an added advantage.

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Experience,Skills & Competencies: – Six (6) to eight (8) years work experience with at least three (3) years in a supervisory role. – Background / Experience working with Huawei charging nodes will be a strong advantage.

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