#Vacancy: Quality Assurance And Revenue Specialist Job at Wakanow.com

[Jobrib]

Job Title: Quality Assurance And Revenue Specialist

Company: Wakanow.com

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Rivers Kano Abuja, Nigeria

Job Field: Travels & Tours

.

Wakanow.com is Nigeria's leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

.

Job description: – Monitor Telephone calls, e-mails and chats from the Call Centre to ensure continuous improvement of service quality – Give feedback to Customer Care Representatives on Calls, e-mail and chat quality – Produce daily/ weekly quality assessment report – Capture performance management indices from Call Centre and other staff of the Company – Identifies outlier(s) (those whose performance are far below the standard) and recommend them for training – Organise Mystery shopping for Wakanow outlets and capture reports – Identify training needs based on result of continuous quality monitoring – Keep a library of Good, average and poor calls/ e-mails and live chats.

.

Desired Skills and Experience: – Minimum of B.Sc. Degree – 2-3 years relevant work experience as a Quality – Assurance  Specialist in the Telecommunications/Aviation industry – Previous Customer Service experience – Excellent Communications skills – Strong sales and persuasive skills – Proficient in Microsoft Office Suite – Must be a go getter and ability to work with little or no supervision.

Apply to this job