#Vacancy: Head, Contact Center Job at Konga

[Jobrib]

Job Title: Head, Contact Center

Company: Konga

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Lagos, Nigeria

Job Field: Customer Care

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Konga.com is Nigeria's largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.

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We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.

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Our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy, order delivery-tracking, dedicated customer service support and many other premium services.

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Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.

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Konga is helping to provide that opportunity with the Konga Marketplace.

. – Responsible for the strategic planning and execution of all Contact Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. – Tactical emphasis is on customer care, quality management, recruiting, coaching and training.

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Job Requirements: – Minimum of a University degree. – Minimum 8 years of Customer Service /Call Center/Contact Center management experience.

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