Ericsson Africa Jobs: Support Engineers – Ghana, Nigeria, Senegal, Uganda

[Jobbers]

Ericsson is a multinational company with businesses in mobile and fixed networks, multimedia solutions and telecom services. Ericson is currently recruiting for the following position(s) in Africa

Job Title: Support Engineer - Experienced
Job Number: 00030976
Primary Location: Accra, Ghana
Other Locations: Lagos, Nigeria; Dakar, Senegal; Kampala, Uganda; Nairobi, Kenya

Descriptions & Purpose:
•   RSSA Regional Support Center has the mission to provide higher competence support services in the region.
•   It will have the mandate to lift up customer's confidence and dependability in Ericsson technical support organization, by creating an outstanding business value.
•   Ericsson is looking for senior and experienced engineers, with a right Customer Support mindset, proactive approach and right competence to troubleshoot and solve technically complex and network issues.

Main Responsibilities:
- Project support during implementation.
- End of Support product CSR handling
- Handle Hot and critical issues.
- Perform RCA of Emergencies that occur in RSSA customers.
- Network Audits.
- Reduce Long Duration Emergencies.
- Work as a good team member in a group of highly competent and skilled engineers.
- Team player.
- Proactive approach.
- Assumes work responsibility by being flexible.

Qualifications & Experience:
•   Hands on experience with various products in the Revenue Management Domain.
•   At least 5-6 years experience, with in-depth troubleshooting skills on one or more charging system platforms.
•   At least 5-6 years of experience in a customer support environment.
•   Ability to independently deal with complicated technical issues and problems.
•   Advanced troubleshooting skills on the TSP platform and firm grasp on various charging protocols like Diameter, SCAP, SRAP, UCIP, VCIP, INAP, CAPv3, Capv2, CS1+, MAP

General Skills:
•   An SME who is able to interact with the CNS organization to understand and clarify customer issues and work with PLM organization for advanced troubleshooting and trouble reports.
•   Experience on Customer Support Tools like SMS, KCS, MHWeb.
•   Excellent Communication skills required (Both written and oral).
•   Understand Ericsson's customer support processes, knowledge of Ericsson structure.
•   Highly motivated and good team player.
•   Must have consultative skills, share knowledge.
•   Motivated to mentor and coach team members.
•   Ability to work under strong pressure related to scale of business impact.
•   Ability to develop and give effective presentations within own unit.

ONLY selected candidates will be interviewed.

How to Apply:
•   Visit this link: https://tas-ericsson.taleo.net/careersection/2/moresearch.ftl
•   Use the 'Job Number' quoted above to search for the position.
•   Click on the job title for more information and application link.

Deadline: 11-July-11.

[Jobbers]

[Jobbers]

Ericsson Africa Jobs: Support Engineer – Ghana, Nigeria, Senegal, Uganda

This is an addition open position at Ericsson with the similar requirements as the first post but different Job Number. Use the details.

Job Title: Support Engineer - Experienced
Job Number: 00030973
Primary Location: Accra, Ghana
Other Locations: Lagos, Nigeria; Dakar, Senegal; Kampala, Uganda; Nairobi, Kenya

How to Apply:
•   Visit this link: https://tas-ericsson.taleo.net/careersection/2/moresearch.ftl
•   Use the 'Job Number' quoted above to search for the position.
•   Click on the job title for more information and application link.

Deadline: 11-July-2011.

[Jobbers]

This is an addition open position at Ericsson with the similar requirements as the first post but different Job Number. Use the details.

Job Title: Support Engineer - Experienced
Job Number: 00030974
Primary Location: Accra, Ghana
Other Locations: Lagos, Nigeria; Dakar, Senegal; Kampala, Uganda; Nairobi, Kenya

How to Apply:
•   Visit this link: https://tas-ericsson.taleo.net/careersection/2/moresearch.ftl
•   Use the 'Job Number' quoted above to search for the position.
•   Click on the job title for more information and application link.

Deadline: 11-July-2011.

[Jobbers]