Stanbic-IBTC Bank Nigeria Job Vacancies for Service Centre Manager (Saki)

[Jobbers]

Stanbic-IBTC Bank, a subsidiary of Standard Bank, is currently recruiting for the following position:

Job Title: Service Centre Manager (Saki)
Job ID:7173
Location: Nigeria
Division: Personal and Business Banking
Position Category: Sales & Marketing

Job Purpose:
•   Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
•   To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
•   Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
•   Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

Required Skills and Qualifications:
•   Staff Minimum of a 2.2 B.Sc degree in any relevant course.
•   Through knowledge and understanding of market segmentation and management.
•   Knowledge of Personal and Business Banking products and services.
•   Knowledge of the country's Personal and Business Banking Strategy.
•   Knowledge of sales and marketing theory and principles.
•   Knowledge of business and financial management principles and practice, including business economics.
•   Knowledge of risk management and credit principles.
•   Knowledge of the bank system.
•   Knowledge of branch transaction processes.
•   Knowledge of distribution channels.
•   Knowledge of human resources principles

Experience:
•   Minimum of 7 years banking experience with a minimum of 5 years within relationship management and sales.
•   A seasoned Banker with wide banking experience.
•   Experience in managing a diverse range of people and activities are essential.

Required Competencies:
•   Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to business plans, strategy, product benefits, service provision etc. to branch staff and customers.
•   Good presentation and negotiation skills.
•   Ability to convey factual information clearly.
•   Ability to question, probe and clarify information in a diplomatic manner.
•   People management skills, including teambuilding, motivation, team goal planning and the ability to use team expertise to full advantage.
•   Socially confident, quick to establish rapport, able to maintain good relations even when communicating disagreeable information to customers.
•   Ability to reinforce standards and objectives.
•   Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
•   Logical thinker – has a clear, focused and methodical approach to work.
•   Results-orientated, strongly motivated to achieve, adheres to deadlines.
•   Customer service-orientated.
•   Team player – approachable, receptive to ideas/feedback from subordinates, superiors and customers
•   Assertive – able to handle conflict, stand by principles and put forward ideas despite opposition.
•   Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
•   Self-motivated and energetic.

For more information and application:  Stanbic-IBTC Bank Nigeria Job Vacancies.

[Admin]

It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!