Standard Chartered Bank Nigeria Jobs: Teller Services Manager

[Jobbers]

Standard Chartered Bank Plc is currently recruiting for the following position:

Job Title: Teller Services Manager
Job ID: 292677
Job Function: Consumer Banking
Location: Nigeria - SCB
Full/Part Time: Full-Time
Regular/Temporary: Permanent

Job Description:
-Observation of queue time and length and length and taking action as needed to capacitise serving counters and/or managing customer traffic.
-Ensure that branch premises are maintained to the specific standard.
-Manage or recommend workflow changes for greater efficiency.
-Resolving investigations and enquiries initiated by customer enquiry to the specified standard .
-General reconciliations and compliance activities (which can be individually assigned) which may typically include:-
- ATM cash loading
- Dual control of cash function
- Control of security stationery
- Review of processing entries and vouchers
-Management of vault cash holding
-Dual vault custodian
-Follow-up with customers for checkbook and retained ATM card collection
-Review of reconciliation proofs for daily control as well as surprise audit proofing
-Preparation of service quality, Compliance Certificate & Productivity management reports and other regulatory returns
-Rectification of internal controls issues
-Staff supervision, coaching and training – daily organization of workfkow/breaks and staff levels, and coaching/training where necessary for improved performance
-Sales referrals – where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff

Key Roles & Responsibilities:
Improve response time to service delivery failures to internal and external customers by achieving 98% reporting and escalation of all issues.
• Ensure an efficient operational platform for effective service delivery.
• Ensure that interdepartmental dependencies are well managed by adhering to Service Level Agreements to reduce conflicts
• Ensure full compliance with Group policies and codes including KYC/KCSA/KRI/CRM requirements
• Ensure and demonstrate effective implementation  and usage of OR Toolkits:

Qualifications & Skills:
- B.Sc University degree (2:2 Minimum)
- 4 Years Banking Operations experience
- Strong interpersonal and communication skills
- Strong knowledge of administrative procedures
- Good knowledge of transaction processes
- Demonstrate a highly customer oriented focus
- Knowledge of bank policies and products
- People management skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Method of Application:
Application is online. Use the following instruction to submit your application:
1.   Visit this link: Standard Chartered Bank Careers Page
2.   Enter the 'Job Title' as Keyword OR Select Nigeria-SCB under 'Select Location'
3.   Click on search
4.   Then, click on the job title to read more information about the job and submit your application.