IITA Nigeria Jobs for Customer Relations and Business Development Officers

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Job Title: Customer Relations and Business Development Officer (Hotel and Catering Unit) - 2-year renewable contract
Duty Station: IITA Ibadan, Nigeria
Organisation: International Institute of Tropical Agriculture (IITA)

Duties:
Successful candidates will among others things perform the following:
•   Client/Partner development through selective through soft marketing techniques/approach; that is, direct canvassing of business by meeting or mailing some selective NGO's, Embassies, Corporate and reputable individuals.
•   Carry out Customer Relations Management functions, that is: meeting customers on one on one basis, collecting customers' feedback, analyzing them, submitting report to initiate action for correction and liaising with concerned HOD's for implementation of corrective actions.
•   Prepare and upload Calendar of events, mega events of the period on the website for the clients/partners. Coordinate banquet function sales, both internal and external by ensuring that customers are satisfied and all services are paid for.
•   Monitor room reservations for both individuals and groups; also ensure that facilities in the guest rooms are functioning. Work at front office in guest check in and out and billing using Hotel reservation & billing system.
•   Follow up on credit balance recovery from external customers. Submit all expected periodic reports as at when due.
•   Follow all standing instructions, guidelines, customer's etiquettes as defined for the Institute's (International House) Hotel facilities.

Qualification and Experience:
•   BSc/HND in any related discipline plus 5 years relevant working experience in a Corporate Business Unit that has responsibility for customer service & business development.
•   Candidate must be self motivated, disciplined and have a pleasant disposition. He/She must possess excellent interpersonal and communication skills and must be computer literate.
•   He must be a good team player and should be ready to work long hours and during holidays.

Remuneration:
We offer highly competitive salary with equally attractive fringe benefits and excellent working conditions in a pleasant campus environment.

Method of application:
Interested applicants should forward their applications with a detailed curriculum vitae, the names and addresses of three professional referees (including telephone, fax and e-mail addresses, if available), evidence of current remuneration package and photocopies of credentials, to the address below:

Personnel Manager,
International Institute of Tropical Agriculture,
PMB 5320, Oyo Road,
Ibadan, Nigeria.

Please complete our online application form using this link: http://www.iita.org/nrs-online-application.

Please note that application letters not accompanied with evidence of current remuneration and age will not be treated.

Only short listed candidates will be contacted.

Deadline: October 31, 2011.

Source: IITA Career Portal