Interra Networks Nigeria Jobs - BPO Manager

[Jobbers]

Job Title: BPO Manager
Job #: 576277
Location: Abuja, Nigeria
Company: Interra Networks Inc

Role Profile:
•   The successful applicant will be in charge of the BPO functions of the company. This includes Contact Centre and Document Management Solutions (DMS).
•   Aside from ensuring day-to-day adherence to customer Service Level Agreements (SLAs), she/he will work closely with the Sales and Marketing team to develop new products and services for various industries.
•   The successful applicant will be a leader with strong management and analytical skills. He/she will be a self-starter and be able to work with little or no supervision.
•   Remuneration will be based partly on performance.

Job Responsibilities:
•   Client Management:
•   Productivity & Planning:
•   Sales & Marketing:
•   Human Capital Management

Skills Required:
•    Strong leadership and coaching skills. Ability to lead teams and focus efforts on specific goals.
•   Strong written and verbal communication skills. Ability to prepare succinct written reports and make professional oral presentations
•   Strong analytical skills. Demonstrated ability using spreadsheets to analyze data and prepare charts and graphs.
•   Computer literacy. Strong demonstrable proficiency with Microsoft Office – Excel, Word, PowerPoint and Databases.
•   Customer Relationship. Experience in a customer-facing tasks.
•   Self-Starter working under minimal supervision.

Experience and Qualification:
- Good Bachelors degree from a reputable university
- 5-6 years work experience
- Previous work in a Call Centre is an added advantage
- Previous work in a technology environment is an added advantage

For more information and online application: Interra Networks - Job Opportunities

[Jobbers]

Interra Networks Nigeria Job Vacancy for BPO Manager is still open for application. Follow the instructions above to submit your CV online before the deadline.