Engagement Manager Job at Microsoft Nigeria

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Job Title: Engagement Manager

Job ID: 786750-75449

Location: Nigeria – Non Location Specific, NG

Functions: Consulting  

Job Category: Services & Consulting

Industries: Computer Hardware & Software, Information Technology & Services  

Organisation: Microsoft Nigeria

Job Description:

•   The Engagement Manager is responsible for understanding customer requirements, putting together proposals and work orders.

•   Engagement Manager is responsible for revenue forecasting and delivery of Engagements within client portfolio.

•   Responsible for all engagement oriented negotiations, proposals, including contractual, fiscal, and scheduling.

•   Held accountable for customer satisfaction, Partner satisfaction, backlog realisation for his/her projects, project profitability, and employee satisfaction in his/her projects.

•   The Engagement Manager is accountable for ensuring all work done is compliant with corporate business policy.

Key Performance indicators:

•   Measured on Customer Satisfaction, Consultant Utilisation, Consultant Satisfaction, Billed Revenue and Engagement Profitability, Fiscal Forecasting.

•   Responsible for external client strategy during engagement execution. May be responsible for identifying appropriate service offerings for customers. Works closely with Services Executives in selling these offerings to customers.

•   This role has no direct people management responsibilities, but will be expected to mentor and manage the delivery of consultants and project managers on engagements.

•   The ideal candidate will have a minimum of 8-10 years working experience in either consulting, client/project management, high-end professional services business development/delivery OR relevant management combined with a BA/BS degree or equivalent work experience.

•   Must have business development and delivery business management skills. Must have strong people management skills and be capable of leading staff. Should poses intermediate communication skills. Must have strong engagement and project management skills with the ability to drive the engagement lifecycle. Requires technical knowledge within his/her service line.

Other Requirements:

•   MSF & MOF

•   Technology Consulting

•   MCSE preferred

•   PMI PMP certification or other accredited project management qualification preferred

How to Apply:

•   Microsoft Nigeria Job Portal

•   Enter "Job ID" as Keyword

•   Then, Click "Search Jobs"

•   Then, click on the corresponding job title with your location

Engagement Manager Job