Customer Service Manager Job at ACCION Microfinance Bank Limited

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Position: Customer Service Manager

Location: Lagos, Nigeria

Company: ACCION Microfinance Bank Limited

Summary of Role:

•   The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting Requirement:s, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.

Requirement:

•   Candidates for this position must possess minimum of HND/ BSc in any discipline, MBA will be an added advantage, minimum of 5years work experience in KYC , ATM, POS CQ Management, good Marketing skills and Relationship Management.

•   Good Telephone etiquette, Impeccable Communication and Interpersonal skills, good knowledge of Micro finance or service industry.

Method of Application:

Apply with your cover letter, and CV in EXCEL SHEET following the format below: | Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA | Prof. Qualification | Date of Birth | Address | City | State | ****

Deadline: 31 July 2012.

Customer Service Manager Job