Author Topic: Application Support Officer Job at RusselSmith Nigeria  (Read 392 times)


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Job Title: Application Support Officer

Job Reference Code: RS-TD-01

Location: Lagos, Nigeria

Organisation: RusselSmith Group

Summary of Functions:

•   Install, setup, and monitor software applications. Perform a variety of maintenance, evaluation, installation and training tasks to ensure software performance meets company and user’s requirements.

•   Development and maintenance of the Company’s corporate Intranet and website.

•   Installation of software applications on the systems of current and new users in the company.

•   Responsible for assisting in the design, delivery, and improvement of in-house software applications.

•   Maintaining systems by monitoring and correcting software defects.

•   Working closely with other staff, such as the systems support officer and other colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information.

•   Develops and provides varying degrees of software support and solves problems in a timely manner.

•   Makes sure applications can be run on existing and new hardware.

•   Creates applications tailored to business needs to run on platforms/hardware.

•   Delivers technical presentations/demonstrations of work.

•   Interacts with software vendors to resolve application issues, licensing and other technical software problems.

•   Research, identify and recommend new applications that would improve company work flow.

•   Apply proven analytical and problem-solving skills to help validate, verify, communicate, and resolve software application issues through careful testing in order to maximize the benefit of the Company’s IT investments and initiatives.

•   Other duties as assigned.

Experience Required: 0-2 years

Qualification & Certification:

•   University degree in the field of computer science

•   1 – 2 years equivalent relevant work experience.

•   Related IT Certifications.(e.g. ITIL, MCTP etc)

Knowledge & Experience:

•   Knowledge of computer and/or network security systems, applications, procedures, and techniques.

•   Software development experience

•   Working technical knowledge of protocols and standards, including [firewalls, Active Directory]

•   Strong knowledge of web technologies and content management systems

•   Hands-on software support and troubleshooting experience.

•   Experience with data management.

•   Experience in documenting and maintaining configuration and process information.

•   Good understanding of the organization’s goals and objectives.

•   Knowledge of applicable data privacy practices and laws.

•   Experience with server operating systems e.g. Microsoft Windows Server 2008

•   Extensive application support experience

•   Ability to communicate technical information to non-technical personnel.

•   Ability to install, configure and maintain personal computers, and related hardware and software.

•   Knowledge of copyright laws as they pertain to the use of computer software.

•   Skill in organizing resources and establishing priorities.

•   Ability to provide technical training to end users.

•   Ability to learn and support new systems and applications.

•   Knowledge and understanding of system flow charts, data processing concepts and principles.

•   proficiency in Microsoft Office Tools

Personal Attributes:

•   Strong customer service orientation.

•   Proven analytical and problem-solving abilities.

•   Ability to effectively prioritize and execute tasks in a high-pressure environment.

•   Strong interpersonal and oral communication skills.

•   Adept at reading, writing, and interpreting technical documentation and procedure manuals.

•   Ability to conduct research into software issues and products as required.

•   Ability to present ideas and solutions in user-friendly language.

•   Highly self motivated.

•   Keen attention to detail.

•   Skilled at working within a team-oriented, collaborative environment.

•   Ability to conduct research into ITIL Continual Service Management processes.

Work Conditions:

•   Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

•   Working extended hours and weekends if necessary

•   Sitting for extended periods of time

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