Author Topic: Technical Account Manager Job at Microsoft Nigeria  (Read 790 times)

Jobrib

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Technical Account Manager Job at Microsoft Nigeria
« on: Nov 24, 2012, 12:30 PM »
Job Title: Technical Account Manager

Job ID: 816408-97321

Location: Lagos, Nigeria

Organisation: Microsoft Nigeria

The Technical Account Manager (TAM) provides support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account(s)

The TAM:  – Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health – Manages support delivery on reactive incidents provided by Microsoft CSS – Knowledgeable on a wide range of Microsoft technology with industry recognized IT Operations certification – Maintains Support Delivery Plans that sales can use for opportunities and renewal – Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs

The value the TAM brings to the customer is successful operation, and hence realization of value, of Microsoft products. The value the TAM brings to Microsoft is increased customer satisfaction, reduced support costs, and awareness needed around product improvements.

The Technical Account Manager is the only long term, relationship based, customer facing support role.

Click here to apply for Technical Account Manager Job




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Technical Account Manager Job at Microsoft Nigeria
« on: Nov 24, 2012, 12:30 PM »

nReporter

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Re: Technical Account Manager Job at Microsoft Nigeria
« Reply #1 on: Dec 18, 2012, 09:25 AM »
If you are still interested in this position, you can still apply for it now because the deadline has been extended.

The InfoStride Forum

Re: Technical Account Manager Job at Microsoft Nigeria
« Reply #1 on: Dec 18, 2012, 09:25 AM »