Resource Practice Manager Job at Microsoft Nigeria

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Job Title: Resource Practice Manager

Job ID: 817727-99738

Location: Lagos, Nigeria

Organisation: Microsoft Nigeria

Job Category: Services & Consulting

Division: Services & Support

TITLE: CONSULTING PRACTICE MANAGER

LOCATION: NIGERIA

LEVEL: 63

The MEA Multi-Country Cluster (Egypt, NEPA & WECA) Consulting Practice Manager (CPM) is responsible for leading teams of service professionals toward profitable and sustained high-quality delivery of services to customers.

Manages the supply and delivery of the Services Consulting Practice across the geographically and culturally diverse MEA MCC region

Solely focused on Delivery Management including group and team management, resource and bench management, deal structure and profitable delivery supervision, customer and partner satisfaction

Manager of Professional Development Resource Managers (PDRMs), Managing Consulting Delivery Managers and Managing Architects.

PRIMARY JOB FUNCTIONS

Business – Resource Management: CPMs ensure close supervision of assignments of delivery resources to engagements and contracts by PDRMs.

Business – Delivery Management: CPMs oversee the structuring of consulting engagements and support contracts to ensure they are properly scoped to meet the customer's requirements and profitably.

Management: As a Manager of Managers, CPMs regularly perform one on ones with PDRMs, MCDM and Main conducting performance reviews and career development discussions at least twice a year

Leadership: Communicates business, customer and partner realities across Microsoft. Clearly articulates the Microsoft Services mission, goals and strategies to all audiences helping them understand how they play a part in continued success

Customer/Partner Satisfaction: As a Manager of Managers, CPMs support, coach and enable PDRMs, MCDM and MA to convincingly drive Delivery Excellence through customer satisfaction activities (Conditions of Satisfaction, Service Delivery Plans, etc.) and behaviors (responsiveness, delivery on promises, raise issues early, etc.) for their teams

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