NBC Plc Jobs: Help Desk Manager

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Nigerian Bottling Company Plc is currently recruiting for the following position:

Position: Help Desk Manager
Ref: HDM/01/11
Function Name: Management Information Systems
Functional Area: MIS
Experience: 5
Location: Head Office

Education:
•   Bachelors Degree in Science, Engineering, Information & Communication Technology.
•   ITIL Managers Certificate will be an added advantage,

Career Type: IT Service management

Role:   
•   Reporting to the Infrastructure & Services Manager.
•   This position manages the delivery of effective and reliable support service for company-wide IS resources.
•   It identifies coaching needs, organize and facilitate training of systems users in accordance with authorized plans and procedures

Desired Candidate Profile:
•Knowledge of Business Processes
•Good working knowledge of Computers, Networks and Application systems

Job Description:
•   Provide a one-stop information and solution point for users via controlled resolution of incidents and issues including Initiation of action, Documentation of root causes, and Implementation of opportunities and remedies.
•   Record and track all incidents and complaints – 100% logging of all calls.
•   Keep customers informed on request status and progress
•   Manage the team that Provide 1st Level Support to Users
•   Monitor and escalate Incidents relative to the appropriate Service Level Agreements
•   Carry out quarterly Customer Satisfaction survey and publish result within a week.
•   Maintain up-to-date inventory of all IT equipment

Closing Date   2011-01-25

For more information and online application: NBC Plc Jobs: Help Desk Manager.

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This vacancy expires today. Submit your application now.

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