Customer Relationship Officer Job at Standard Chartered Nigeria

[Jobrib]

Job Title: Category Manager – Technology

Job ID: 367665

Location: Lagos, Nigeria

Organisation: Standard Chartered Bank Plc

Sector: Banking and Finance

Job Description:

To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities:

• Achieve branch overall profitability target
• Actively grow the Priority & International Banking segment through New to Bank customer acquistion
• Implement and execute regular sales activities to generate business for the segment
• Increase customer satisfaction and service quality as per established standards
• Lead generation through organised sales presentations to groups and organisations
• Solicit referals from other parts of the group as well as busines referals to other  business units
• Maintain excellent customer experience and grow customer loyalty
• Portfolio growth
• Grow product holdings per customer
• Grow the number of customers signed on to alternate channels
• Resolve customer complaints within the expected time frame
• NIL fraud
• Dormant account reactivation
• Improve the branch and segment NPS scores
• Consistently adhere to local and international regulatory standards

Qualifications & Skills:

• Strong Banking and Financial Institutions sales experience.
• University graduate with strong academic credentials
• Sound knowledge of banking products and services, banking procedures, local laws and regulations
• Excellent financial market knowledge and competitive awareness
• Strong interpersonal and communications skills
• Team player who shows initiative and assertiveness
• Sales driven
• Strong customer service orientation

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Hint: Enter the 'Job Title' as Keyword.

Click here to apply for Customer Relationship Officer Job