Customer Service Officer Job at Recharge It Now Limited - Nigeria

[Jobrib]

Job Title: Customer Service Officer

Location: Lagos, Nigeria

Organisation: Recharge It Now Limited (RIN) – Nigeria

Key Accountabilities:

•   Implement Customer Service policies, procedures and standards for all business units of the Group

•   Keep up to date with changes and improvements with the Group's products and services, and inform customers accordingly

•   Monitor operations in all business units to ensure that customers receive excellent service

•   Logs customers' complaints such as security, theft, accident issues to the Head of Department

•   Work with Human Resource Department to organize programmes to train staff on high level customer service delivery

Skills/Competencies:

•   Ability to work under pressure, take and provide feedback in a pleasant and positive manner

•   Must have very good interpersonal, problem solving and customer service skills and sound grasp of the Group's Business Philosophy, products end services, skills and deliver work effectively

Qualification & Experience:

•   BSc or HND in Social Science Discipline Experience in sales of power product and services

•   Membership of professional bodies (e.g. Customer Care Institute) will been added advantage

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