Client Care Executive Job at Dragnet Solutions Limited - Nigeria

[Jobrib]

Job Title: Client Care Executive

Job Reference: CE 01

Location: Nigeria

Department: Sales

Company: Dragnet Solutions Limited (Dragnet Nigeria)

Responsibilities

•   Confer with clients by telephone or in person to provide information about products or services, take orders or obtain details of complaints.

•   Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•   Check to ensure that appropriate changes were made to resolve clients' problems.

•   Determine charges for services requested, collect deposits or payments, or arrange for billing.

•   Refer unresolved client grievances to designated departments for further investigation.

•   Maintain regular contact with clients

•   Obtain regular feedback from client and ensure that comments/complaints are attended to.

Requirements

•   Degree in business administration or any other social sciences discipline.

•   Minimum of 1 year experience required

•   Knowledge of using computer, MS Word and MS Excel

•   Able to excel in a fast paced environment

•   Pleasant personality with good interpersonal skills

•   Pro-active, responsible and hands-on person

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