Author Topic: System B2B Support Consultant Job at Hewlett-Packard Nigeria  (Read 454 times)

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Job Title: System B2B Support Consultant

Reference: 1095132

Location: Africa

Company: Hewlett-Packard (HP)

Description:

•   The Printing and Personal Systems (PPS) organization is HP’s largest business unit in terms of revenue, with a product portfolio that encompasses personal computers, technical workstations, printers, graphics solutions, managed-print services and internet services. At PPS, our products are inspired by our customers and reflect our passion to fuse form, function, style and reliability into great computers and printers.  This focus, coupled with unmatched global scale, has made PPS the world’s leader in printers and PCs.   We attribute our success to the expertise, passion and commitment of our people.  

•   Customer Support and Services (CSS) supports HP’s Printing and Personal Systems (PPS) organization that includes personal computers, technical workstations, printers, graphics solutions, managed-print services and internet services. The CSS organization is committed to delivering the best customer experience and service delivery.

System B2B Support Consultant Primary Responsibilities:  – Specific primary duty is integration of new partners and support of current partners in the Global Support Supply Chain Systems Environment.

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

• Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents.

• Escalation Management: identify, mange, and lead escalations through L4. Work with others to help manage escalations through L5.

• Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.

• Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. Lead or participate in a Change Advisory Board or Technical Advisory Board.

• Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Approve patch and security changes.

• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

• Solution Design: Apply HP solutions or, when justified by business needs, create solutions to meet highly complex customer and/or trade/HPIT infrastructure needs. Provide feedback to create new HP solution sets.

• Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

• Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user’s areas. Provide review/advice to projects inside/outside responsibility areas.

• Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics. Becoming a trusted advisor to the customers and/or internal businesses/end users. . Develop and grow assigned customers and/or internal businesses/end users account relationships.

Qualifications:

Education and Experience:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master’s degree in related field. Often holds intermediate-level certification(s) in work field. 8+ years of relevant experience

Knowledge and Skills:

Typical skills include:

• Knowledge of SIDES/standard B2B solutions a must – Prior Development experience in a distributed systems environment preferred

• (strong) Customer Service

• General Project Management

• Influencing Others

• Customer/Vendor Management

• Business Analysis

• General Financial Management – Consulting experience with client development teams preferred

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. And at HP, we know that our people and values are the most important elements in this success.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.

Please note the above statements describe the general nature and level of work only. They are not an complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Job: Services

Primary Location: United States-Texas-Houston

Other Locations: United States, Europe-Middle East-Africa, Spain-Spain-Barcelona

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