Banking Operations Manager Job at FINCA Nigeria

[Jobrib]

Job Title: Banking Operations Manager

Job Code: 1159

Location: Owerri, Nigeria

Organisation: FINCA International / FINCA Nigeria

About the Organization:

FINCA International, one of the world's leading MFIs, provides financial services to more than 950,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Greater Middle East.

About the Job:

FINCA International is looking for an experienced Banking Operations Manager (BOM) who thrives in dynamic environments to be part of the establishment and management of FINCAâ??s regulated microfinance bank start-up in Owerri, Nigeria. The incumbent supports the business / front-end function by providing oversight for general banking operations for the institution. As a core member of the start-up team, s/he will be responsible for establishing the Banking Services function, procedures, and controls to deliver FINCA's financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with FINCA's methodologies, delivery channels strategies, and overall business goals.

Tasks and Responsibilities:

•   Introduce and implement effective systems, policies, structures, and resources to support the growth of the institution and ensure adherence to the same;

•   Serve as the operations lead for FINCA's core banking system implementation, aligning system configuration with operational processes and policies

•   Develop and manage a team of well-trained, focused, and motivated banking services staff;

•   Manage centralized loan processing and account opening functions to ensure efficiency, quality, and control over loan creation and completeness of  know your customer (KYC)/anti-money laundering (AML) activities;

•   Define and implement new policies and procedures for banking services in support of product development/refinement or upon introduction of new technologies and delivery channels;

•   Analyze operational risks, procedures, work flow, and controls on an ongoing basis for continual improvement of operational systems;

•   Safeguard customer data and protect against fraud through management of authorization levels and access rights;

•   Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.

Qualifications:

•   University degree in Banking, Business Administration, Accounting, Finance, or other relevant field;

•   At least 5 years in banking/finance/microfinance, with at least four years in back office or operational roles;

•   Experience of one year or more in a management role or as team/project lead strongly preferred;

•   Proficient in MS-Office Suite (especially Excel); experienced with core banking systems and good understanding of information system issues and the role of IS in banking operations;

•   Project management qualifications (e.g. PMP) are an advantage;

•   Knowledge of process analysis and mapping is an advantage;

•   Fluency in English is required; Fluency in Igbo or other local language desired;

•   Commitment to establishing a successful department and function;

•   Willingness to relocate to or within Nigeria and to travel within the country (up to 30% of time);

•   Strong fit to FINCA's desired corporate culture & committed to  furthering FINCA's mission and vision;

•   Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;

•   Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;

•   Proven integrity;

•   Strong interpersonal skills and written and oral communication skills;

•   Highly attentive to detail with excellent organizational and documentation skills;

•   Results-oriented, with the ability to drive projects from inception to execution stages;

•   Demonstrated leadership, networking and collaboration/negotiation skills;

•   Ability to build and maintain excellent working relationships within a diverse organizational structure.

Closing Date: 15 Apr 2013.

Click here to apply for Banking Operations Manager Job