Author Topic: Process Review and Operational Efficiency Specialist Job at Etisalat Nigeria  (Read 293 times)


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Job Title: Process Review and Operational Efficiency Specialist

Job Location: Lagos, NIGERIA

Organisation: Etisalat Nigeria

Job Summary: Implement the business process review framework to support the establishment and maintenance of a process culture which delivers quality and promotes interdepartmental partnering and stakeholder satisfaction throughout the business

Principal Functions:

•   Recommend, implement and monitor process improvement initiatives

•   Implement the process KPI management framework and monitor and report on process performance

•   Champion the co-ordination of quality teams to deliver process optimization goals and continuous improvement

•   Lead the delivery of periodic audits of the Quality Management System (QMS) to ensure it conforms with industry best practices

•   Conduct periodic and ad-hoc reviews of the company?s business processes to determine fitness for purpose

•   Generate process review reports with strengths, weaknesses and improvement areas identified

•   Identify and mitigate process bottlenecks in order to realize process efficiencies

•   Identify and document realistic process controls for tracking and reporting

•   Generate periodic KPI performance reports for strategic processes in order to provide feedback on process effectiveness and efficiency, gaps and corrective actions

•   Monitor the performance of inter-functional and vendor SLAs to determine effectiveness in terms of time and quality of service, analyze root causes of SLA breaches and recommend improvements

•   Continuously ascertain maturity level of the company?s processes in order to monitor evolution of strategic processes and share best practices across the organization

•   Facilitate process awareness trainings and design of workshop materials for internal and external customers

•   Establish and manage quality teams for process optimization and operational excellence

•   Liaise with stakeholders on the identification and documentation of required processes

•   Manage the alignment of existing policy and process frameworks to deliver on stakeholder objectives

•   Support the maintenance of the Quality Management System (QMS) to promote the organization?[s competitive edge

Educational Requirements:

•   First degree

•   Relevant professional certifications mandatory

Experience, Skills & Competencies:

•   Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a telecoms or similar technology business environment

•   Ideal candidate must be able to demonstrate advanced competencies in the following job-specific areas:

•   Knowledge of telecommunications process standards

•   Industry awareness and business acumen

•   Knowledge of process audit practices

•   Document management

•   Building and presenting business cases

•   Team-building

•   Presentation and report-writing skills

•   Ideal candidate must also be able to demonstrate strengths in:

•   Cross-cultural understanding

•   Customer-focus and complaints handling

•   Networking and relationship building

•   Communication

•   Flexibility and adaptability

•   Drive for achievement and results

•   Problem-solving, planning and organizing skills

•   Team leading and influencing skills

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