Helios Towers Nigeria Job Vacancies: NOC Operators (Graduate Positions)

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Helios Towers Nigeria ("HTN") is a leading Telecommunications Services Provider with a continuous drive to build and develop leaders. Helios Tower is currently in need of competent hand for the following position:

Job Title: NOC Operator
Reference: HTN-JD-002
Position Summary
Job Division:    Customer Service
Job Location:    Head Office
Job Grade/Level:    Associate/Entry
Leadership: VP, Customer Service

This position is required to provide day to day site monitoring through the tower operating centre monitoring system and maintain contact with on site personnel.

Essential Job Functions
•   Provide day-to-day systems monitoring (e.g., documentation of alarms, fault, generator running hours, diesel level and site status etc.)
•   Monitoring of event, alarms and all activities on site via telemetry and vsys program and calling of site.
•   Daily documentation of alarm and all site proceedings
•   Track, escalate, follow-up and close faults on site through dockets
•   Open fault management, day to day follow up of open fault docket and resolution time
•   Daily preparation and distribution of regional reports as requested by the NOC Supervisor.
•   Liaise with the NOC Operations Assistant on Generator servicing and diesel delivery on delegated sites.
•   Ensure all reports are completed accurately and according to designated timelines.
•   Collations of Alarms per site and preparation of monthly alarms per sites
•   Carryout any other job responsibilities assigned by the NOC Supervisor.

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Education/Certifications

Education: Knowledge, Skills & Abilities
•   A good first degree or HND
•   Exhibits a high level of initiative, objectivity, integrity & commitment
•   Have exceptional IT knowledge/skills to generate, review, run and interpret reports.
•   Good interpersonal & communication skills.
•   Ability to manage and resolve crises
•   Good team spirit and human relation management.
•   Result oriented in line with corporate objective

Method of Application:
If you are interested in joining Helios Towers Nigeria, please send your resume with a cover letter ASAP to careers@heliostowers.com.

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No dealine stated. The vacancy closes as soon as the target submission is reached.

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