Liaison and Due Diligence Officer Job at Stanbic IBTC Bank Plc

[Jobrib]

Job Title: Liaison and Due Diligence Officer

Job ID: 10798

Location: Lagos, Nigeria

Company: Stanbic IBTC Bank Plc

Parent Company: Standard Bank Group

Sector: Banking and Finance

Job purpose:

• To optimise Liaison & Due Diligence fulfilment resources to achieve business objectives inline with the Business Support strategy and the Bank's vision & values

• Maintain a corporate customer care team with focus on sales support, account opening and documentation, with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.

• Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers' needs and service preferences

Required Skills and Qualifications

Qualifications:  

• Relevant Degree (BSc)

• Minimum of 3 years Customer service experience

Knowledge:

• Knowledge of banking products, account opening requirements and services, deposits, liquidity management (sweeping capabilities and rules), and other liability instruments.

• High customer service experience, ethic and responsibility

• Strong written, verbal communication skills and product/client presentation skills

• Good knowledge of Microsoft Office – (Word)

• SWIFT operations

Experience:

• Good customer service experience managing accounts

• Managing projects

• Building and maintaining relationships

Required Competencies

Personal competencies:

• Good planning and query resolution skills

• Communicate effectively at all levels, take initiative, excellent listening skills

• Strong Customer Focus and continuous interface

• Strong interdepartmental skills, high customer service ethic and responsibility

• Technology Competent

• Analytical

• Team Player

• Decisive

• Planning and Organisational Skills

Technical competencies:

• Risk identification and assessment skills

• People management skills

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