Duty Officer Job at Aero Contractors Company of Nigeria Limited

[Jobrib]

Job Title: Duty Officer

Reference: ACN/GO/DO/0313

Organisation: Aero Contractors Company of Nigeria Limited

Reports To: Station Manager

Function: Ground Operations

Sub Function: Customer Service

Location: All Aero locations

Purpose Statement: The Duty Officers are responsible for and co-ordinate the services related to arrival function baggage irregularities, passenger handling activities for Aero flights and, where applicable, code-share partners and third parties according to the standards of safety, quality and customer satisfaction.

Key Accountabilities: – Provide Aero's presence at each departure and arrival. – Resolution of Customer problems and ensuring that passenger needs are met. – Ensuring Customer Service Agent's interactions with passengers is extremely flawless and secure customer loyalty by providing exceptional service. – Manage the airports customer service team in conjunction with the Station Manager and Airport Operations Manager. – Ensure effective communications on new product, procedures and process. – Manage immediate team performance issues including general development & coaching. – Organise and deliver refresher training on ticketing & other operational areas. – Authorising lounge access/excess luggage charges etc

Knowledge, Skills and Experience: – This position requires a graduate with a Degree/HND or any related discipline relevant to aviation.  – Good interpersonal skills. Ability to take quick and well informed decisions. – Good all round airline knowledge, At least 2 years experience in a similar airline position and proven track record in a supervisory role.  – Willingness to work extra miles.Knowledge of airline computer systems.  – The ability to communicate effectively (verbally and in writing) with all levels of people. – Multilingual proficiency will be an advantage.

The following skills are essential: – Analytical ability – Excellent Customer Service Skills – Creative thinking and problem solving – Must be Computer Literate

Deadline: 29th March, 2013.

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