Mobile Money Analyst Job at Etisalat Nigeria

[Jobrib]

Job Title: Analyst, Mobile Money

Job Location: Lagos, NIGERIA

Organisation: Etisalat Nigeria

Job Summary: Support administration of all new agent/ merchant/ billers entity to Etisalat's mobile financial services distribution and payment network

Principal Functions:

•   Maintain an adequate stock of corporate and retail materials in order to ensure zero stock-out

•   Follow through and carry out tasks required to enroll agents or merchants and billers

•   Identify, analyze and document problems in 3rd party operations

•   Monitor and analyze incentives and commissions for all stakeholders in order to ensure seamless reconciliation and settlement

•   Ensure training of administrators and agents is carried out

•   Conduct business-readiness tests and post-launch tests to ensure all agent, merchant and/ or biller services meet specifications

•   Assist in generation of monthly performance reports to measure KPIs across distribution and payment network

•   Document all agent and merchant requirements, including training manuals and materials

•   Assist in execution of mobile money agent/ merchant terms and conditions and operational processes between Etisalat Nigeria and 3rd party where necessary

•   Monitor SLAs with supporting units to ensure timely escalation and resolution of queries and issues

•   Execute any other deliverables as required by the Specialist-Mobile Payment

Educational Requirements:

•   Bachelor's degree in Finance, Business Administration, Management Studies or highly numerate disciplines

•   Relevant Postgraduate qualification/ certification will be an added advantage

Experience, Skills & Competencies:

•   Between one (1) and two (2) years directly relevant post-NYSC work experience in mobile and/ or card payment processing with some background in the telecoms industry

•   Ideal candidate must be able to demonstrate advanced competencies in the following areas:

•   Communication and presentation

•   Flexibility and adaptability

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