Amadeus Ticketing and Reservation Officer Job at WakaNow Nigeria

[Jobrib]

Job Title: Amadeus Ticketing and Reservation Officer

Job Reference: RF 113

Job Location: Lagos, Nigeria

Organisation: WakaNow Nigeria

Parent Organisation: Zeep Travel Network (ZTN)

Responsibilities:

•   Monitor passengers' travel request, and ensure that tickets are issued promptly and accurately.

•   Make reservations, bookings and advise customers on reservation status on or before flight departure.

•   Prepare tickets sales report on a weekly basis.

•   Ensure that seats are not duplicated by coordinating all outlets.

•   Manage a dedicated team of customer care representatives in the delivery of their daily responsibilities.

•   Ensure strict adherence to laid down business policies and procedures

Essential Skills:

•   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

•   Ability to listen and effectively communicate accurately important information to prospective clients.

•   Ability to use Microsoft Office Suite

•   Developing constructive and cooperative working relationships with new customers, and maintaining them over time.

•   Must have strong time management skills and possess the ability to work to deadlines and under pressure.

•   Must possess the ability to work and contribute effectively to a team.

•   Must have excellent organizational, interpersonal and leadership skills.

•   Must be innovative, responsive and result-oriented

Academic and Technical Skill:

•   First degree in any Social Sciences or Business Management course

•   The successful candidate must have at least 3 – 4 relevant post NYSC working experience and must be able to workwithout supervision

•   He/she must have completed an IATA course on Fares and Ticketing.

•   Ability to use the Amadeus GDS is COMPULSORY

Deadline: 5th April, 2013.

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