Customer Relationship and Tariff Manager Job at a Power Generation and Distribution Company

[Jobrib]

Job Title: Customer Relationship and Tariff Manager

Reference: PSM210

Location: Nigeria  

Cadre: Managerial Level

Organisation: Power Generation and Distribution Company (Power Sector)

Recruiter: Phillips Consulting Limited

The role: Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.

Functions:

•   Coordinate customer service representatives to effectively deal with enquiries and complaints

•   Build and develop relationships with customers; deploy appropriate CRM tools

•   Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty

•   Develop the pricing structure for products and services

•   Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved

•   Conduct market research and collect data regarding energy consumption trends

•   Coordinate pricing analysts in conducting research and analysis to guide pricing

•   Study sales reports gathered from market to guide pricing model

•   Establish and maintain effective communications with various tariff stakeholders

•   Adjust/change the pricing structure as required

Requirements:

•   Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline

•   An MBA or relevant Masters degree will be an added advantage

•   Minimum of 8 years marketing and pricing experience desirable

•   Must have excellent understanding about the pricing dynamics of energy markets

•   Must have excellent understanding about statistical or mathematical models for pricing

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